A Tale of Two Service Providers

Mitt Romney made news recently when he said he loves firing service providers when they don't provide good service.  I do it when necessary, but what I love is doing business with great service providers.  And two of them really bailed me out recently.

One is JC Robles, a guy who handles technical details on some of the webinars I do.  He lives in Chicago, so I've never met him, but I know he's great.  A couple weeks ago, he went the extra mile to save me from a real problem.  I won't bore you with the details, but he alerted me to a problem I didn't know existed.

First he sent a text message.  But I didn't recognize the number, it just said call me, it's important.  Later that night, about 10:00, I'm shutting down my computer, and there's an urgent email to call him.  Ah, the text was from JC!  I call him, he explains it, walks me through the solution, gets up early the next day to do other fixes, and I was good to go.  Great service!

Last week, it was my local technology guy, Randy Carbone of RC Computers.  I experienced a disaster, and called him at 9:00 at night.  I needed the computer fixed and ready for a webinar by noon the next day.  Randy said, "Bring it over, I'll look at it, and if possible have it for you in time."

Sure enough, he called early the next morning, said it was fixed, and then he dropped it off at my house!  Really saved me a ton of aggravation.  And, he called that night just to make sure everything worked ok.  That's one of my many Randy Carbone stories.  He gives excellent service.

I love doing business with JC Robles and Randy Carbone.  They provide excellent service, and I'm lucky to have them on my team.